Don't just Walk the Talk - Learn to Live the Talk ! Get Beyond Total Quality Management and Create a Feeling of WOW -- A Delightful Customer Experience

If, new business start-ups are to be the fuel that drives the recovery, then these new businesses need to reach their full capability at the fastest optimal time frame after they are launched. In addition, the vast number of unemployed, experienced people currently idle need to become critical contributors in the job market as quickly as possible to avoid further burden on the support systems. 

Michael Arthur Johnson Company believes that it is time to get back to basics and bootstrap our way out of this difficult situation using good old creative thinking and simple hard work. Therefore, it is time to anticipate the needs of the system and the end customers so to find new solutions and innovative service products; not just employ the same what's in old the tool kit solutions. 

It is also critical to find and promote new ways of communication to take full advantage of the new technologies and Social Media services available to us today. Our offering of Service Products announced below are based on our 40+ years of Creating Customer Delight Worldwide by anticipating the need of the customer and providing useful solutions before they ask for it.  read more

For over a decade starting in 1982, Dr. W. Edwards Deming performed his famous Red Bead Experiment demonstrations in his seminars worldwide. There must now be hundreds of thousands of people that have either directly experienced or have observed the Red Bead Experiment somewhere in the world. As the 30 year anniversary is approaching, it is important to document the reactions, feelings and lessons of these past players so they may be shared with the next generation of players. Join the Red Bead discussion group and describe your feelings and make suggestions for use of the Red Bead Experiment in today's business and education climate.  read more

California faces a drought emergency as do many other places in the United States and the world. For some time now, there has been a wide range of techniques, procedures, equipment and web based water management software available to reduce water use. However, it is not well utilized and not well understood by the landscape professionals. The Manage Landscape Water Discussion group is bringing together experts and professionals from around California, the United States to share their experiences and best practices. With the cost of water rising. it is important to properly budget and control water usage both in Good Times and in Drought Times. read more

The world is a never-ending supply of problems. Solve one and another comes along. The name red bead is a metaphor for the problems that we experience every day in our life. In 1982, working with the noted consultant Dr. W. Edwards Deming a teaching tool called the RED BEAD Experiment was created that Dr. Deming used in his world wide seminars for almost a decade. When you play the game, each player uses a special metal paddle to draw small red and white colored beads from a large bowl. Each draw of the paddle gets 50 beads. Some are white and some are red. The white beads symbolize the good things that we experience each day as we do our work and the red beads symbolize the problems or bad things that we experience. There are many teaching examples as you play the game. One is that "Willing Worker" has little control over the RED BEAD problems. If management is not happy with the results, they dare NOT blame the worker, they need to change or improve the system.  read more